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Questions and answers

The questions people ask us most. Anything else, message us on WhatsApp.

How do I book?

Send a quote request on this site or message us on WhatsApp. We'll confirm the price and a time that suits you. We aim to reply within 2 hours during business hours.

Who brings the cleaning products and equipment?

Either of us. Our complete cleaning kit with professional products and equipment costs €25 extra. You can also use your own products if you prefer a brand or have allergies.

How long does a visit take?

It depends on the size of the space and the service. A typical home clean takes 2 to 4 hours, ironing about 1 to 2 hours per load, and pet sitting as long as you need. We'll give you an estimate when you book.

Which areas of Malta and Gozo do you cover?

All major areas of Malta and Gozo, including Valletta, Sliema, St. Julian's, Msida, Gżira and Victoria. Tell us your locality and we'll confirm.

What is your cancellation policy?

Please give us at least 24 hours' notice. Same-day cancellations or no-shows may be charged 50% of the service. If something urgent comes up, talk to us and we'll work it out.

Can you set up a regular schedule?

Yes: weekly, every two weeks, monthly or one-off. Regular clients get priority booking and may qualify for lower rates. Evenings and weekends are possible.

Do you clean Airbnbs between guests?

Yes, turnovers are one of our specialties: full clean, fresh linens, bathroom restocking and an inventory check, timed to your check-out and check-in.

Can you clean while I'm not home?

Yes, many clients prefer it. We can arrange access with your building management, or you can give us keys after the first visit.

Are you insured?

Yes. Single App is fully insured and bonded, and all team members are background-checked.

What does pet sitting include?

Walks, feeding, medication if needed and plenty of attention, with photo updates so you can see how your pet is doing while you're away.

Still have a question?

Message us on WhatsApp and we'll get back to you as soon as we can.